An inmate contacted the Ombudsman asking for help because the Department of Corrections (DOC) continued to collect child support through a garnishment of his inmate account even though he had supplied proof that his obligation was satisfied several months earlier. The Ombudsman facilitated conversations between the Child Support Services Division (CSSD) and DOC to ensure that DOC had the documentation necessary to remove the CSSD garnishment from the inmate’s account. The same day the Ombudsman contacted both agencies, DOC removed the garnishment and refunded the man’s account $68. CSSD sent him a refund of $104.
