A woman contacted the Ombudsman complaining that, even though she was receiving Social Security for a disability, she had been turned down when seeking medical care. The Ombudsman contacted the Division of Public Assistance and learned that woman had Medicaid but that the mailing address the agency had on file for her was no longer correct. The agency corrected the address and mailed out new Medicaid coupons that day, allowing the woman to get the medical treatment she needed. (A2015-0952)
