The Alaska State Ombudsman helps find solutions to problems with state government.

Contact us by phone, email, or our secure and confidential online complaint portal.

We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP) and Medicaid. The Ombudsman cannot investigate these complaints because there are class action lawsuits pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.


Alaska State Ombudsman offices are open

BY APPOINTMENT ONLY.

Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We Helped Ensure Access to Health Care

A woman contacted the Ombudsman complaining that, even though she was receiving Social Security for a disability, she had been turned down when seeking medical care. The Ombudsman contacted the Division of Public Assistance and learned that woman had Medicaid but that the mailing address the agency had on file for her was no longer correct. The agency corrected the address and mailed out new Medicaid coupons that day, allowing the woman to get the medical treatment she needed.


We Help

File a Complaint
The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints about the Alaska State Government and departments.
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We Help

FAQs
Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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Latest News
- Catch up on our outreach, reports, and success stories in the Alaska State Ombudsman Summer Newsletter. Read more "Summer 2024 Newsletter"
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