The Alaska Department of Health and Social Services has determined that the COVID-19 risk level in Anchorage and Juneau is HIGH.
Alaska State Ombudsman offices are closed to the public.
We will reopen by appointment when DHSS announces that the risk level is low again.
- The Alaska Ombudsman helps people who have complaints or problems with our state government.
- We investigate complaints to determine if you were treated unfairly, unreasonably, unlawfully, or in error.
- We make sure government processes are fair and effective.
- We work to resolve complaints and improve government processes.
COVID-19 Emergency Response Information & Resources
Updated information about local and state government responses to the COVID-19 public health emergency.
We Helped Ensure Access to Health Care
A woman contacted the Ombudsman complaining that, even though she was receiving Social Security for a disability, she had been turned down when seeking medical care. The Ombudsman contacted the Division of Public Assistance and learned that woman had Medicaid but that the mailing address the agency had on file for her was no longer correct. The agency corrected the address and mailed out new Medicaid coupons that day, allowing the woman to get the medical treatment she needed.