The Alaska Department of Health and Social Services has determined that the COVID-19 risk level in Anchorage and Juneau is HIGH.

Alaska State Ombudsman offices are closed to the public.

We will reopen by appointment when DHSS announces that the risk level is low again.

  • The Alaska Ombudsman helps people who have complaints or problems with our state government.
  • We investigate complaints to determine if you were treated unfairly, unreasonably, unlawfully, or in error.
  • We make sure government processes are fair and effective.
  • We work to resolve complaints and improve government processes.
What We Do

COVID-19 Emergency Response Information & Resources

Updated information about local and state government responses to the COVID-19 public health emergency.

Success Stories

We Helped an Elder Stay Warm in Winter

An elder complained that the Heating Assistance Program, run by the Department of Health and Social Services, had not issued a heating voucher they had been approved to receive. We contacted the Heating Assistance Program and learned that a “glitch” in the system that manages heating assistance applications and vouchers had affected the elder’s voucher. After that, the Heating Assistance Program issued the voucher to the elder’s preferred heating oil vendor.

Read more of this story and others
We Help

File a Complaint

The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints against the Alaska State Government and departments.
File a Complaint
We Help

FAQs

Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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Ombuds Day 2021

Latest News

- October 14 is National Ombuds Day!! This is a day to raise awareness about the ombudsman profession and how ombudsmen help people resolve conflict. Check out our new Ombuds Day video to learn how we… Read more "Ombuds Day 2021"
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