The Alaska State Ombudsman helps find solutions to problems with state government.

Contact us by phone, email, or our secure and confidential online complaint portal.

We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP) and Medicaid. The Ombudsman cannot investigate these complaints because there are class action lawsuits pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.

Alaska State Ombudsman offices are open

BY APPOINTMENT ONLY.

Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We Helped an Elder Stay Warm in Winter

An elder complained that the Heating Assistance Program, run by the Department of Health and Social Services, had not issued a heating voucher they had been approved to receive. We contacted the Heating Assistance Program and learned that a “glitch” in the system that manages heating assistance applications and vouchers had affected the elder’s voucher. After that, the Heating Assistance Program issued the voucher to the elder’s preferred heating oil vendor.

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The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints about the Alaska State Government and departments.
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FAQs
Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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Alaska State Ombudsman Investigates OCS Services for Children with Complex Disabilities with a picture of a Hopscotch.

Latest News
- Alaska State Ombudsman Kate Burkhart made seven recommendations to the Alaska Department of Family and Community Services, Office of Children’s Services (OCS), after an ombudsman investigation. The investigation was prompted by a complaint from a… Read more "OMBUDSMAN RECOMMENDS SOLUTIONS TO OFFICE OF CHILDREN’S SERVICES"
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