UPDATED INFORMATION: Complaints about Division of Public Assistance Benefits

The Alaska State Ombudsman can no longer investigate complaints about the Division of Public Assistance that allege a delay in review, processing, or determination of Food Stamp/SNAP cases. This is because state law and regulation exclude matters subject to a judicial process from ombudsman authority. Kamkoff et al. v. Department of Health (3AN-23-04259 CI), filed January 20, 2023, in Anchorage Superior Court and recently removed to federal court, is a class action lawsuit that alleges that the Division is not timely processing SNAP cases. Learn more here.

We can review complaints about other public assistance programs, including: Medicaid, TANF/ATAP, Interim Assistance and Adult Public Assistance, Senior Benefits, Heating Assistance, WIC, and General Relief.

For information about the class action suit, contact the Northern Justice Project at (907) 308-3395.

People who have been waiting more than 30 days for a determination of their SNAP eligibility can contact Alaska Legal Services for assistance at 1-888-478-2572 or apply online at https://www.alsc-law.org/intake/.

If you need food now, you can find food bank/pantry information below.

Anchorage/MatSu    Juneau/Southeast    Fairbanks   Other Communities


Alaska State Ombudsman offices are open


Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We helped a granddaughter help her grandmother

We received a call from someone looking for resources to help their grandmother and their family heal from a crime committed long ago. Our Intake Assistant, Marisol Iniguez, listened carefully and figured out what resources would help the caller help her grandmother. “I have renewed hope that I will be able to resolve a long time situation that will help with family healing process. Thank you for your hard work. And thank you for Ms. Iniguez. She had the insight Read more “We helped a granddaughter help her grandmother”

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