The Alaska State Ombudsman helps find solutions to problems with state government.

Contact us by phone, email, or our secure and confidential online complaint portal.

We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP) and Medicaid. The Ombudsman cannot investigate these complaints because there are class action lawsuits pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.

Alaska State Ombudsman offices are open


Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We helped a state employee figure out their short-term disability benefits.

A state employee contacted the Ombudsman with a complaint about the Department of Administration and the short-term disability insurance program. Our investigation identified system errors affecting the Complainant and potentially others receiving or entitled to receive short-term disability benefits. The Department had already started to fix those errors and planned to perform audits to identify any other people affected by the Read more “We helped a state employee figure out their short-term disability benefits.”

We Help

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The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints about the Alaska State Government and departments.
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We Help

Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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Latest News
- Catch up on our outreach, reports, and success stories in the Alaska State Ombudsman Summer Newsletter. Read more "Summer 2024 Newsletter"
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