The Alaska State Ombudsman helps find solutions to problems with state government.

Contact us by phone, email, or our secure and confidential online complaint portal.

We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP). The Ombudsman cannot investigate these complaints because there is a class action lawsuit pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.


Alaska State Ombudsman offices are open

BY APPOINTMENT ONLY.

Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We Helped Resolve a Delayed Heating Assistance Application

We received a complaint from an older Alaskan who had been waiting three months to hear back about their application to the Heating Assistance Program. They had tried repeatedly to contact the Division of Public Assistance (DPA) through the virtual call center, but never connected with anyone or received a call back. The ombudsman investigator contacted the DPA Constituent Relations Manager and Heating Assistance Program Manager to discuss this complaint, after which DPA processed the complainant’s application and notified them Read more “We Helped Resolve a Delayed Heating Assistance Application”


We Help

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The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints about the Alaska State Government and departments.
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FAQs
Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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The cover of the Annual Report featuring a winter sunrise over Gastineau Channel

Latest News
- Ombudsman Kate Burkhart released the 2023 Alaska State Ombudsman Annual Report today. Learn how we served over 2,300 people seeking help with complaints and problems, handled a flood of complaints about backlogged public assistance cases,… Read more "2023 Annual Report"
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