The Alaska State Ombudsman helps find solutions to problems with state government.

Contact us by phone, email, or our secure and confidential online complaint portal.

We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP). The Ombudsman cannot investigate these complaints because there is a class action lawsuit pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.


Alaska State Ombudsman offices are open

BY APPOINTMENT ONLY.

Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We Helped a Crime Victim Whose Compensation was Denied

The Ombudsman received a complaint from a crime victim that the Violent Crime Compensation Board (VCCB) unreasonably denied their request for compensation and ignored their request to appeal. An ombudsman investigator contacted the VCCB about the complaint. The VCCB confirmed they received the person’s appeal, and had forwarded it to the Office of Administrative Hearings. The agency acknowledged they had not provided this information to the person, and immediately sent confirmation. The investigator reviewed the VCCB records and learned that Read more “We Helped a Crime Victim Whose Compensation was Denied”


We Help

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The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints about the Alaska State Government and departments.
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FAQs
Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
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The cover of the Annual Report featuring a winter sunrise over Gastineau Channel

Latest News
- Ombudsman Kate Burkhart released the 2023 Alaska State Ombudsman Annual Report today. Learn how we served over 2,300 people seeking help with complaints and problems, handled a flood of complaints about backlogged public assistance cases,… Read more "2023 Annual Report"
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