A disabled adult contacted the Ombudsman because they had not received heating assistance from the Division of Public Assistance (DPA). We contacted DPA and learned that the Complainant was approved for heating assistance, but the fuel oil company had returned the payment to the agency. The Associate Ombudsman, after learning the Complainant was struggling to find a new fuel oil company, contacted DPA management. They helped the Complainant set up a new account with a fuel vendor account and provided Read more “We Helped a Disabled Alaskan Receive Heating Assistance”