Alaska State Ombudsman offices are open

BY APPOINTMENT ONLY.

Call (907) 269-5290 to make an appointment with our Intake Team.

Success Stories

We Helped Resolve a $10,000 Overpayment

We received a complaint about the Division of Banking and Securities not returning overpaid filing fees.
The ombudsman investigator confirmed the overpayment, and determined that, while a refund was not permitted by state law, the Division had discretion to consider other ways to resolve the complaint. After the investigator communicated with the agency about the complaint, the Division identified a way to credit to the overpayment, ensuring that the complainant did not lose the more than $10,000 paid in error.


We Help

File a Complaint

The Alaska Ombudsman is an independent, impartial, non-partisan agency that investigates complaints against the Alaska State Government and departments.
File a Complaint
We Help

FAQs

Wondering what types of complaints we investigate, what happens when you file a complaint, or the influence we have within the government?
Learn More
The word "survey" in a thought bubble on an orange background.

Latest News

- We have launched a constituent survey, asking people about their experience with ombudsman services. If you made a complaint to our office recently, you may receive a survey by email or mail. This is not… Read more "Survey Says. . ."
Read More