The Alaska Department of Health and Social Services has determined that the COVID-19 risk level in Anchorage and Juneau is HIGH.
Alaska State Ombudsman offices are closed to the public.
We will reopen by appointment when DHSS announces that the risk level is low again.
- The Alaska Ombudsman helps people who have complaints or problems with our state government.
- We investigate complaints to determine if you were treated unfairly, unreasonably, unlawfully, or in error.
- We make sure government processes are fair and effective.
- We work to resolve complaints and improve government processes.
COVID-19 Emergency Response Information & Resources
Updated information about local and state government responses to the COVID-19 public health emergency.
We Helped an Elder Stay Warm in Winter
An elder complained that the Heating Assistance Program, run by the Department of Health and Social Services, had not issued a heating voucher they had been approved to receive. We contacted the Heating Assistance Program and learned that a “glitch” in the system that manages heating assistance applications and vouchers had affected the elder’s voucher. After that, the Heating Assistance Program issued the voucher to the elder’s preferred heating oil vendor.