The complainant, an adult ward of the Office of Public Advocacy (OPA), alleged that he had not received his weekly food card. The public guardian assigned to him restricts his access to cash, and instead provides him with a weekly gift card for a local grocery store that does not sell liquor. When the Ombudsman called OPA, the staff could not tell whether the complainant had actually picked up his weekly card, because they were relying upon personal recollection – the OPA office did not keep any record of the weekly disbursement. There were at least two wards receiving weekly grocery gift cards in lieu of cash. The Ombudsman told OPA they have a responsibility to keep track of disbursements, including whether an individual actually receives a card purchased with his or her funds. OPA began having the wards sign for the foods cards upon receipt. (J2016- 0055)