A citizen contacted the Ombudsman because the Division of Public Assistance (DPA) had not approved his Medicaid application. As a consequence, he was notified that he would be removed from an organ transplant list. The Ombudsman contacted the DPA regional manager, who reviewed the case and responded that DPA had requested and received additional information from the complainant. However, the information had not yet been processed. The manager had a technician evaluate the application immediately, resulting in approval of the citizen’s Medicaid on the same day. (A2015-2361)