A nurse applied to the Board of Nursing for an Alaska license, based on her licensure in another state. Because she did not have sufficient work hours within the last five years, Alaska’s regulations required that she complete a continuing education class. Approved courses were listed on the board’s web site. The nurse selected one of the listed courses and completed it. After she turned in her application materials, the licensing examiner noticed that the university providing the course no longer included clinical hours in the curriculum, unlike when the board originally approved it. The licensing examiner told the applicant that the course failed to meet the regulatory requirements, and refused to consider her license application. The Ombudsman reviewed the Board’s regulations and learned that the pertinent regulation did not require the completion of clinical hours, but merely specified a board-approved course. With this information in hand, the Ombudsman convinced the Board’s executive administrator to add the complainant’s application to the Board’s next meeting. Although the applicant had technically met the licensing requirements by completing an approved course, the board was concerned that she had not completed the clinical hours the board meant to require. The applicant was willing to complete supervised clinical hours, but did not want to pay for another course and repeat classroom time she had just completed. The board and the nurse-applicant agreed that the board would accept hours worked under supervision of a nurse preceptor with an employer, rather than through a university, and that the board would issue the complainant a temporary license while she completed the supervised hours. The complainant considered the agreement a fair resolution. (J2016-0069)