A man contacted the Ombudsman saying that the Division of Public Assistance had not approved his disabled daughter’s Denali Kid Care renewal application for several months, preventing her from receiving necessary care. The Ombudsman provided contact information for the manager of the local field office so he could bring the issue to the agency’s attention directly. The complainant called back to say that DPA had responded to his phone calls, telling him that his application had been lost and he needed to resubmit his entire application packet. The complainant was frustrated at having to recreate the application packet, which requires a lot of documentation, and was also very concerned that the private information in the lost packet may be available to a party outside DPA that would use it to commit identity theft. The Ombudsman contacted the supervisor, who performed a second search and found the original application. (A2016-0001)