An Alaskan contacted the Ombudsman complaining that the Division of Public Assistance had not responded to his requests for written confirmation that DPA would assist with the costs to cremate his recently deceased brother. The complainant was overwhelmed with the many issues that needed addressing following his brother’s passing. The Ombudsman contacted a supervisor at the public assistance office, who in turn contacted the funeral home, faxed them the paperwork, and contacted the complainant to make sure no other issues were left unaddressed, all within 30 minutes. (A2015-0898)