A prisoner contacted the Ombudsman saying a judge had recently ordered that time he spent in a rehabilitation facility should count toward his sentence, which should have resulted in his immediate release. However, six weeks had passed and he was still incarcerated. The Ombudsman determined that the Department of Corrections did not appear to have the record of that court ruling, and per policy could not accept the complainant’s copy, as decisions to alter an inmate’s time accounting must be based only on official documents received directly from the courts. The inmate had been attempting to contact his Public Defender for assistance, but the PD hadn’t answered or responded to his voicemails. The Ombudsman contacted the attorney, who immediately replied that he would request the court send an official copy of the paperwork to the prison. The inmate was released as soon as the court order had been processed. (A2015-0713)