A former inmate contacted the Ombudsman to complain that the Department of Corrections failed to process his application for Tenant Based Rental Assistance, a program designed to help inmates transition back into the community in partnership with the Alaska Housing Finance Corporation. The Ombudsman contacted the agency and learned that the complainant had submitted an application the year before but, due to a communication failure, the complainant was never told that his application was incomplete. At the time the complainant contacted the Ombudsman he had already submitted a second application. The Ombudsman confirmed that it was in the queue and, because of the earlier error, the agency expedited consideration of the application and it was subsequently approved. (A2016-0676)