A former ward of the Office of Public Advocacy (OPA) complained that OPA never informed Social Security to send her SSI benefit checks directly to her now that she is no longer under OPA guardianship. OPA bears responsibility to notify Social Security when a guardianship is terminated. The Ombudsman contacted OPA and learned that the agency had failed to report that the former ward was no longer under guardianship. As a result, OPA received the former ward’s most recent SSI benefit check. OPA put a block on all incoming funds intended for the complainant and immediately gave her all the funds due to her. (A2015-0060)
