An inmate complained that the Department of Corrections (DOC) was not allowing her access to some of the pre-approved educational materials she had purchased. The prison superintendent told the Ombudsman that the complainant’s educational materials were received at the facility, sent to property, and then lost. DOC reimbursed the inmate for the cost of the materials plus shipping, so that she could reorder the materials. The superintendent also met with the complainant and reassured her that her pre-approval for educational materials remained valid. (A2015-1723)