A citizen contacted us about her public records request that had gone unanswered by the University. The Ombudsman contacted the employee who had been communicating with the complainant about her request. Upon receiving the Ombudsman contact, the employee stated that he had sent the records out two weeks prior via email. However, in talking with the investigator, he discovered that when he had sent the email, he had forgotten to include the complainant’s email address. Thus, the complainant never received them. The employee promptly re-sent the documents to the complainant, resolving the complaint. (A2016-1609)