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Ombudsman Investigates Public Guardian

In Front Page News, News by kate-omb

Concerned family members made a complaint about the guardianship of a man who died while a ward of the Public Guardian and the Office of Public Advocacy. The Ombudsman investigated whether the Public Guardian visited with the man, as required by state law, and whether they spent his limited resources in a way to provide him with safe and consistent housing. Based on the evidence, they had not. The Ombudsman also investigated how the Public Guardian managed his finances after his death.

Read the summary of the investigation, and the recommendations we made to the Office of Public Advocacy:

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Ombudsman Investigates DOC Dental Services Program

In Front Page News, News by kate-omb

Ombudsman Kate Burkhart released a public report of the investigation of a complaint that the Department of Corrections did not provide necessary dental care to an inmate within a reasonable time. The Ombudsman found the complaint justified and made six recommendations to improve the Dental Services Program. Learn more.

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2019 Annual Report

In Front Page News, News by kate-omb

The Ombudsman has released the 2019 Annual Report.

Highlights include:

  • Implementation of a modern electronic case management system, on time and on budget;
  • Over 2,000 requests for assistance in 2019;
  • Over 1,500 jurisdictional complaints received in 2019;
  • Discussion of complaint data and investigations for major departments, including Health and Social Services, Corrections, and Administration; and
  • Progress on our 2017-2022 strategic plan and performance indicators.

Read the Annual Report.

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Ombudsman Closes Offices to Visitors, Maintains Operations During COVID-19 Outbreak

In Front Page News, News by kate-omb

Beginning March 16, 2020 and until further notice, the Alaska State Ombudsman offices in Anchorage and Juneau are closed to visitors. Ombudsman operations will continue and Alaskans can still make complaints and speak with staff by telephone, email, and through the secure, confidential complaint portal at https://ombud.alaska.gov/.

March 15, 2020 Press Release

COVID-19 Information and Resources

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Ombudsman Investigates Background Check Program Mistake

In Front Page News, News, successes by kate-omb

In May 2018, the Alaska State Ombudsman received a complaint from a health care worker who had their background check clearance renewal denied based on a misdemeanor conviction more than twenty years before. The complaint alleged that the Background Check Program, which had cleared the complainant in 2012, had erroneously determined that the misdemeanor conviction was a permanent barrier. After investigating the complaint and meeting with agency leadership, the Ombudsman found the allegation justified and made six recommendations to resolve the complaint and prevent similar problems in the future. The agency accepted two recommendations, most importantly the recommendation to maintain the complainant’s background clearance. Read the full report below.

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Rural Outreach in Kotzebue

In News by kate-omb

Alaska State Ombudsman staff are in Kotzebue this week for on-site outreach and community engagement. There are two opportunities to meet with our staff — no appointment necessary. Come by to learn about ombudsman services, make a complaint, and get helpful resources:

October 22 at the Chukchi Campus, 9:30 a.m. – 1:00 p.m.

October 23 at the Kotzebue Legislative Information Office noon – 3:00 p.m.