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Ombudsman Investigates Public Guardian

In Front Page News, News by kate-omb

Concerned family members made a complaint about the guardianship of a man who died while a ward of the Public Guardian and the Office of Public Advocacy. The Ombudsman investigated whether the Public Guardian visited with the man, as required by state law, and whether they spent his limited resources in a way to provide him with safe and consistent housing. Based on the evidence, they had not. The Ombudsman also investigated how the Public Guardian managed his finances after his death.

Read the summary of the investigation, and the recommendations we made to the Office of Public Advocacy:

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OMBUDS DAY, October 14

In Front Page News, News by kate-omb

October 14 is the 4th annual celebration of Ombuds Day, created by the American Bar Association to highlight the many ways ombudsmen help resolve problems and conflict. Learn more about Ombuds Day.

We celebrate Ombuds Day all month, expanding our outreach in October so that all Alaskans know how we can help solve problems with state government, direct people to resources for other kinds of problems, and provide technical assistance to promote fair, efficient, and effective government.

To kick off our month of outreach, Ombudsman Kate Burkhart joined her colleagues Kristie Hirschman, Iowa Ombudsman, and Ken Skodacek, Chair of the Ombuds Day Committee, on the ABA Resolutions Podcast, to talk about the ombuds profession. Listen now.

Stay tuned all month for more resources and information about the Alaska State Ombudsman and the ombuds profession.

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2020 Annual Report

In Front Page News, News by kate-omb

The Alaska Ombudsman has published the 2020 Annual Report. Read about how we maintained operations during the COVID-19 pandemic, the types of complaints we received and investigated, and how complaints were resolved in our latest digital report.

We continue to publish reports digitally, to save money, paper, and space. If you would like to request a printed copy, please email us at ombudsman@akleg.gov.

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Working on a Re-opening Plan

In Front Page News, News by kate-omb

Wondering when you can visit our offices again?

We are reviewing new guidance from the CDC for people who have been vaccinated against COVID-19, the Alaska Department of Health and Social Services, the Legislative Affairs Agency, and our communities. We are also monitoring the vaccination rates and COVID-19 transmission rates in the communities where we have offices.

We are working on a plan for re-opening our offices to the public that protects the health and wellness of our visitors and staff. We will share that plan on July 1, 2021.

Until then, you can make a complaint any time through our online complaint portal, by mail using our complaint form, or by calling our Intake Team at 907-269-5290 Monday-Friday, 8:00am-4:30pm.

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Ombudsman Investigates DOC Dental Services Program

In Front Page News, News by kate-omb

Ombudsman Kate Burkhart released a public report of the investigation of a complaint that the Department of Corrections did not provide necessary dental care to an inmate within a reasonable time. The Ombudsman found the complaint justified and made six recommendations to improve the Dental Services Program. Learn more.