“I just wanted to share my appreciation for the guidance you provided me. . . My Medicaid renewal is complete, and disaster has been avoided. I credit this to your offices getting me the correct contact information. I’m very grateful.”
An Alaskan contacted the Ombudsman because they were have trouble connecting with the Division of Public Assistance (DPA) to renew their Medicaid. The person had submitted all their paperwork, more than once, and made dozens of phones calls — but had not heard back from DPA. The person had life saving surgery scheduled for the month after their benefits would end, if the renewal was not successful.
Ombudsman Intake staff provided step-by-step information, and referrals to the DPA staff who could get their Medicaid renewal on track. Five days later, the person had successfully renewed their Medicaid insurance.