An inmate called to complain that the Anchorage Correctional Complex staff refused to acknowledge him by his legal name when processing his outgoing mail. The inmate had legally changed his name in 2009 by court order but that correctional staff insisted that he use his former name. Because of this, both his outgoing correspondence and legal filings to the court had been returned and weren’t mailed out by DOC. After contacting DOC’s Director and Deputy Commissioner, the Ombudsman resolved the problem by obtaining a copy of the relevant court order and providing to the Director of Institutions. (J2016-0080)