A woman from a rural Alaska village called the Ombudsman a week into November complaining that her husband’s food stamps had not been issued for the month. The Ombudsman gave her some numbers to call, hoping she and the agency could straighten this out themselves. The complainant called back again when she received a letter stating her husband had been approved for food stamps, but the benefits still hadn’t arrived. The complainant had tried contacting the site supervisor without success. She had also called the state-wide hotline for emergency needs. The hotline operator told the complainant her case had been approved but wouldn’t provide any other details, instead referring the complainant to the site supervisor who was still not responding. The Ombudsman contacted the site supervisor directly, and while on the phone the supervisor found that the benefits had indeed been approved but, for some inexplicable reason, the benefits card was never issued from the home office. The manager assured the Ombudsman a new benefits card would be mailed immediately. (A2016-2090)