The Art of Complaining

The Alaska Ombudsman requires that you attempt to resolve your problems directly with the offending agency before involving the ombudsman. You may be able to resolve the problem yourself by calling the office or person most directly involved. Follow these guidelines, and you may not need outside help:

Be prepared. Write down your questions before calling. Have all the information available that you may need in your discussion. 

Be organized. Keep good records and take notes. Ask for the names of the people you talk with and save all your letters.

Be curious. Don't be afraid to ask lots of questions. Ask for a supervisor if you're not getting answers that make sense.

Be persistent. If you are still dissatisfied, ask whether the agency has an appeal or grievance process and use it.

Be calm. If you become emotional, your ability to think clearly and ask important questions will diminish.



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